Shipping Policy

At One Stop Adult Shop, we are committed to providing fast, reliable, and discreet delivery to ensure your shopping experience is as smooth and private as possible.

Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Methods & Delivery Times

We partner with trusted couriers and postal services to deliver your orders securely and promptly. Estimated delivery times are as follows:

• Standard Shipping: 3-7 business days (within Australia)

• Express Shipping: 1-5 business days (within Australia)

Please note that delivery times may vary based on location, customs processing, and other factors beyond our control. We are not responsible for delays caused by carriers.

Discreet Packaging

Your privacy is important to us. All orders are shipped in plain, unmarked packaging with no indication of the contents or our company name. This ensures your purchase remains completely confidential.

Shipping Costs

Shipping costs are calculated at checkout based on your location and chosen delivery method. We strive to offer competitive shipping rates to make your shopping experience convenient and affordable.

Tracking

Your Order Once your order is shipped, you will receive an email with tracking details. You can use this information to monitor the progress of your shipment. You can also track your order through the SHOP app.

Lost or Delayed Shipments

If your order is delayed or appears lost in transit, please contact our customer support team. We will work with the courier to investigate and resolve the issue as quickly as possible. While we are not liable for shipping delays beyond our control, we will do our best to assist you.

Incorrect Address

Please ensure your shipping details are accurate at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error in your address after placing an order, contact us immediately, and we will do our best to update it before shipment.

Damaged Packages

If your package arrives damaged, please contact us within 10 days of receipt. We may require photographic evidence of the damage to assist with a resolution.

Customer Support

Our dedicated support team is here to assist you with any shipping inquiries. Please reach out via our contact page, and we will respond promptly.

Thank you for choosing One Stop Adult Shop. We appreciate your trust and are committed to delivering your orders safely and discreetly.