Shipping Policy



Website
One Stop Adult Shop is designed for visitors 18 years and over. By visiting our site, you agree that you are over 18 years of age and legally able to purchase adult items.

Shipping
One Stop Adult Shop Australia ship to all areas within Australia. All items are shipped in discreet plain packaging via Australia Post eParcel which is trackable and must be signed for by you which ensures that you receive the parcel safely. We never write anything on the packaging that would identify the contents of the package or where it came from, and our return address is a discreet name and PO Box. Postage costs are calculated based on the size, weight and destination of the package. To calculate your postage visit the Checkout.

We ship all orders on the day or next business day (if ordered in the afternoon or over the weekend) from when the order is made. However in the unlikely case the item has just gone out of stock we will contact you to ask if you would like us to order it in and ship it out as soon as possible or ship out a replacement product. In order to best serve you and send your order as fast as possible, your order may be sent from separate warehouses. We want you to be able enjoy your purchase as fast as possible so efficiency is our priority. Currently we ship items Australia wide, unfortunately we cannot ship items outside Australia. It is your responsibility to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. Please note we do not ship large orders or sex machines to parcel lockers due to fraudulent activity however we will review each order and treat on a case to case basis, please contact us for further information if you wish to receive a delivery to a parcel locker.

Payments
We accept payments using PayPal with all transactions processed in Australian dollars. Credit Cards are processed using PayPal making it quick and hassle free and most importantly, secure. PayPal is the leading Internet payment gateway operating worldwide. All payments are processed on PayPal's secure website so you can be assured of privacy and security. You can also use PayPal to process your credit card payment even if you don't have a PayPal account, this allows you to use credit cards such as Visa and Mastercard.

Security
Your security is important to us. At One Stop Adult Shop we use the highest grade 256-bit security certificates so all your information is secure while shopping with us. To verify this can see that our website address starts with https:// on website and also your browser will display a padlock.

Privacy
Your purchase will be shipped discreetly in non labeled packaging. And payments will appear on your credit card statement as a non-descriptive name. One Stop Adult Shop will never pass on your information to 3rd parties.

Return Policy
Due to the nature of Adult Products and Australian standards for Health and Safety we are unable to provide refunds on used products in the One Stop Adult Shop store. We are unable to accept change of mind for hygiene reasons so please choose carefully. Because we cannot verify if you have used a product or not, we class all products received by you as used. This policy includes product exchange, change of mind, refund or any other request. If your product is faulty on arrival you must contact us within 14 days of receipt and we will organise a replacement or refund. We may need to get you to post us the faulty item, for which postage fees will apply. If we provide you with a replacement product we will post it to you at no additional cost. If you return an item which is not faulty after we test it, then you will be responsible to pay postage costs to ship the item to you.