Australian Owned and Operated
Australian owned and operated OneStopAdultShop is Australia's leading discount online adult store. With a proven track record, OneStopAdultShop has been supplying the largest range of high-quality sex toys since 1998. As an online only adult shop we can pass on our savings to our valued customers. Our online store has the largest range of sex toys with all the brands you love for the best prices. Our large warehouse is located on the Sunshine Coast in Queensland and we are an Australian owned and operated business. We ship Australia wide and strive to get your order to your door as quick as possible. We have over 25 years of experience (17 years online retail and previously 8 years wholesale) and are a trusted leader in the adult industry.
We are always here to help customers out so if you are looking for something specific or are having trouble finding something contact us and one of our helpful staff will take care of you. When you call us or email us you are dealing directly with us, and we are here to help you. Call us 24 hours a day, 7 days a week and we will call you back as soon as possible if outside business hours. Our operators are here waiting to take your call 9am to 5pm, Monday to Friday. Our focus is on customer service and satisfaction. We love every day of our work as every day we spend making your experience even more enjoyable. Just the other day we had a customer email us with "Thank you, This is by far the best customer service that I have received.", comments like this make our job even more worthwhile.
Address and contact details:
Phone: (07) 5456 2969
What Our Customers Want
Through in-depth research we have discovered several areas that are important to customers when shopping online for adult toys. With these results, we are able to focus resources to further developing the customer experience at OneStopAdultShop. Here are the results of what was most important to customers shopping for adult toys and from these key areas we are constantly improving on what has already been labelled as the one of the best online adult shops in Australia.
Our customers have pointed out that they require a large range of products. We constantly address the size of our range of products and often companies substitute quality for quantity. However, OneStopAdultShop has over 3 000 quality products in stock and we are constantly adding products to give our customers an even greater selection.
Price is another area that our customers care about. As a purely online adult store, OneStopAdultShop is able to supply the best prices on adult toys, consistently. Our range of adult toys extends from the commonly purchased vibrator to more exotic sex toys such as sex machines. We work extremely hard to get adult toys down to a lower price. When we find an excellent deal, which we often do, we pass those saving on to the customer. Because of the nature and size of the World Wide Web, we cannot check every website and match every price. So if you find a price that is better than OneStopAdultShop please contact us so we can price match or offer you an even better price.
Another important area that OneStopAdultShop focuses on is security. We take the privacy of both your personal and financial data extremely seriously. Your personal details will never be seen by OneStopAdultShop staff that are not authorised, or by third parties. Even the postman delivering your parcel has no idea what you have ordered. We use PayPal to process all payments from your PayPal account or your credit card (if you don't have a PayPal account), this ensures security for you as we don't even see your card numbers nor are they processed on our site or servers. When entering your details into the OneStopAdultShop website, we use Secure Socket Layer (SSL)security to encrypt your data as it passes through the internet. You can tell that a website is using this protocol by the address bar on a web page.
Customer satisfaction is achieved by orchestrating the user experience, from browsing to delivery. To make your browsing experience as enjoyable as possible, OneStopAdultShop has supplied descriptions for categories and products that are both entertaining and informative. These descriptions are designed to help you navigate through the categories and find the products that will meet your desires. Ordering from us is as easy as it could possibly be. If you have a PayPal account, or credit card you can pay through PayPal's secure online payment processor.
Fast Discreet Shipping
After you've completed your order, we will dispatch your order as soon as possible. Usually it is on the same day unless ordered outside of business hours, in which case we will send it on the next business day. You can expect the package to arrive on average between two to seven days later depending on where in Australia you live. Your order will be packed in discreet packaging with a discreet return name and PO box address, so no-one handling the package can determine what is inside. Rarely an item may become out of stock before the website stock level is updated in which case we will contact you as soon as possible to let you know and offer you an ETA if we order it in, a replacement item or refund.
OneStopAdultShop is committed to both quantity and quality. We have a large range of well known brands to choose from. Some of the most popular brands are We-Vibe, Fleshlight and Lelo. These brands have gained popularity because of their dedication to both innovation and quality. OneStopAdultShop is proud to endorse these brands and be a distributor for the pleasure they bring to our customers. If you have any questions or suggestions, please contact us and we will get back to you as soon as possible.