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Frequently Asked Questions
Got a question? We are here to answer!
Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.
All orders can be tracked from the Shop App or from the Customer Profie section.
No, we do not ship internationally at this point in time. We are currently only serving Australian customers.
If you have not recieved your order after 10 business days, please contact us via admin@onestopadultshop.com.au with your Order Number.
Please refer to our Refunds & Returns policy here.
Due to the intimate nature of our products and for strict hygiene reasons, we are unable to accept returns or provide refunds if you change your mind. This policy is in line with Australian health and safety regulations regarding adult products.
View more about our Exchange policy here
If you receive an incorrect item, please contact us within 7 days of delivery. We will arrange for the correct product to be sent and provide instructions on how to return the incorrect item.
